mbi88 Privacy Policy

1. Introduction

mbi88 is an online casino and sports betting platform operating under international licensing. We respect the privacy of every individual who uses our services and are committed to ensuring your personal information is handled with care, security and responsibility.

This Privacy Policy explains in detail the types of personal information we collect from mbi88 users, the purpose of that collection, how we use it, and the steps we take to protect it. This policy also sets out your rights as a user regarding your personal data.

mbi88 services are strictly for users aged 21 years and above. We do not knowingly collect information from individuals below this age. Should we find that such information has been collected unintentionally, immediate steps will be taken to delete it.

2. Information We Collect

In operating our services, mbi88 may collect various types of information from you. This collection occurs either directly through account registration, or automatically through your use of our platform.

2.1 Account Registration Information

When you register an account with mbi88, we require the following information:

• Full name as shown on your identification card (MyKad)
• Identification card number (MyKad) or valid identification document
• Active email address
• Mobile phone number
• Chosen username and password
• Date of birth for age verification

2.2 Financial Information

To process deposits and withdrawals, we collect information relating to:

• Bank account holder name
• Bank account number for withdrawal purposes
• E-wallet information (Touch 'n Go eWallet, ShopeePay, DuitNow)
• Crypto wallet address if using USDT, BTC or ETH
• Deposit and withdrawal transaction records

2.3 Technical Information

Our system automatically records:

• Your device's IP address
• Type and version of web browser used
• Device operating system
• Pages visited within the mbi88 platform
• Time and duration of gaming sessions
• Betting activity records for regulatory compliance purposes

3. Purpose of Data Collection and Use

Every piece of information we collect is used for specific purposes directly related to the operation of mbi88 services. We do not use your data for other purposes without notifying you or obtaining your consent.

• Account management: To create, verify and manage your member account, including the login and password recovery process.
• Transaction processing: To verify and carry out deposits and withdrawals securely through designated payment channels.
• Legal compliance: To fulfil legal obligations under our international licensing, including KYC procedures and anti-money laundering (AML) requirements.
• Customer support: To handle enquiries, complaints and assistance requests submitted by you via live chat or email.
• Platform security: To detect and prevent any fraudulent activity, account misuse or other security threats.
• Service improvement: To analyse usage patterns in order to improve the overall quality and experience of the platform.
• Promotional communications: To inform you about bonuses, promotions and platform updates — only to members who have agreed to receive such communications.

4. Disclosure to Third Parties

mbi88 does not sell, rent or transfer your personal information to third parties for commercial purposes without your explicit consent. However, there are certain situations where data sharing is necessary to ensure smooth service operations:

4.1 Payment Service Providers

To process your financial transactions, relevant information is shared with authorised payment processors such as FPX, Touch 'n Go eWallet, DuitNow, ShopeePay and crypto exchange platforms. All these providers are bound by strict confidentiality agreements.

4.2 Legal and Regulatory Requirements

mbi88 may be required to disclose certain information to relevant authorities where there is a valid legal requirement, including court orders, fraud investigations or anti-money laundering regulatory compliance.

4.3 Technology Providers

Game software and technical infrastructure providers working with mbi88 may have limited access to certain technical data for system maintenance and support purposes. They are not permitted to use that data for any other purpose.

5. Data Security Measures

The security of your personal information is a top priority for mbi88. We implement multiple layers of technical and operational protection to keep your data safe from unauthorised access, disclosure or loss.

• SSL/TLS encryption: All communication between your device and mbi88 servers is encrypted using 256-bit SSL protocol, ensuring no third party can intercept your data during transmission.
• Internal access controls: Only authorised staff have access to members' personal information, and every access is logged for audit purposes.
• Continuous security monitoring: Our systems are monitored at all times to detect any unauthorised access attempts or suspicious activity.
• Regular security testing: Vulnerability testing and security audits are conducted periodically by our technical team.
• Two-factor authentication: Members are encouraged to enable two-factor authentication to add an extra layer of security to their accounts.
• Data backup: Data is backed up regularly to a secure location to prevent information loss due to system disruptions.

6. Cookies and Tracking Technologies

The mbi88 website uses cookies and similar tracking technologies to improve the user experience and analyse platform performance. Cookies are small data files stored on your device when you visit our website.

6.1 Types of Cookies Used

• Session cookies: Temporary cookies that are deleted when you close your browser. Used to maintain your login session.
• Persistent cookies: Remain on your device for a set period. They help the system remember your preferences and settings.
• Analytics cookies: Collect statistical information about how users interact with the platform for improvement purposes.
• Functional cookies: Enable certain features to work correctly, such as language preferences and display settings.

6.2 Cookie Management

You can manage or disable cookies through your web browser settings. Please note that disabling certain cookies may affect the functionality of some parts of the mbi88 platform.

7. Your Rights Regarding Personal Data

As an mbi88 member, you have certain rights regarding the personal information we hold about you. mbi88 fully respects these rights and is committed to helping you exercise them.

• Right of access: You have the right to request a copy of the personal information we hold about you.
• Right of correction: If your information is inaccurate or incomplete, you have the right to ask us to correct it.
• Right of deletion: In certain circumstances, you may request that we delete your personal information from our records, subject to legal requirements to retain certain records.
• Right to withdraw consent: Where data processing is based on your consent, you may withdraw that consent at any time.
• Right to restriction of processing: You may request that we limit the processing of your data in certain circumstances as provided for under applicable rules.
• Right to object: You have the right to object to the processing of your data for direct marketing purposes.

To exercise any of the above rights, please contact the mbi88 customer support team via live chat or email at [email protected]. We will process your request within a reasonable timeframe.

8. Data Retention and Deletion

mbi88 retains your personal information for as long as your account is active or as long as necessary to provide services to you. Retention periods are also governed by legal, licensing, and business operational requirements.

Financial transaction records and betting activity are retained to meet reporting requirements under our international licence. Once the mandatory retention period has expired and your account has been closed at your request, excess information will be securely deleted or anonymised.

9. Changes to This Privacy Policy

mbi88 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our privacy practices, legal requirements, or platform functionality. Any changes made will take effect as soon as the latest version is published on this website.

We will notify members of significant changes via in-platform notifications or by email to the registered address. It is your responsibility to review this Privacy Policy periodically to ensure you remain informed of the latest information.

If you do not agree with any changes made, you have the right to close your account and stop using mbi88 services. Continued use after changes are published indicates your acceptance of the updated policy.

10. Contact Us Regarding Privacy

If you have any questions, concerns, or requests regarding this Privacy Policy or mbi88's use of your personal data, please do not hesitate to contact us through the following channels:

• Support email: [email protected]
• Live Chat: Available 24/7 on the mbi88 platform
• Service language: Malay and English

Our team will acknowledge receipt of your request and respond within a reasonable time. For complex matters involving identity verification or data deletion requests, the process may require additional supporting documentation.