Our Policy
mbi88's Commitment to Responsible Gambling
At mbi88, we take player wellbeing seriously. Our platform is designed so that betting activities — online slots, live casino, sports betting, Dragon Tiger, or mix parlay — remain controlled and enjoyable entertainment. We do not compromise on ensuring that every player who uses this platform does so in an informed, aware, and responsible manner.
Responsible gambling means playing with money you can afford to lose, setting clear limits before you play, and understanding that winnings are never guaranteed. Every game outcome is random, and no strategy can change that fact.
We provide a range of tools, guides, and support channels so you always stay in control. If at any point you feel that betting is starting to affect your daily life, we are here to help.
mbi88 strictly enforces a minimum age limit of 21 years. We take technical and operational steps to prevent underage individuals from accessing the platform. If you suspect any underage individual is using this platform, please contact our customer service immediately.
How We Operate
Core Principles of Responsible Gambling
Six pillars that guide our approach to ensuring a healthy and safe playing experience.
Bet Within a Budget
Set your weekly or monthly deposit limit in advance. Never use savings, rent money, or borrowed funds to gamble.
Manage Your Playing Time
Keep track of how long you spend on the platform. Take regular breaks and do not let betting affect your daily responsibilities.
Do Not Chase Losses
If you experience a loss, stop. Continuing to play solely to recover lost money is a sign of problem gambling.
Understand How Games Work
Every game — slots, baccarat, Dragon Tiger — uses a certified random number generator (RNG). Results are random and cannot be manipulated.
Keep Your Account Secure
Do not share your login details with anyone. Make sure your mbi88 account is used only by yourself, not by family members or acquaintances.
Talk Openly
If someone close to you raises concerns about your gambling habits, listen with an open mind. An outside perspective is often more accurate than self-assessment.
Know the Signs
Signs of Problem Gambling
Problem gambling often develops gradually. Recognising the early signs is the first step to getting help in time. Review the list below — if you identify with several of these, we encourage you to contact us or refer to external support resources.
- Feeling the need to increase the amount you bet to get the same level of excitement
- Unable to control or stop gambling despite having tried
- Feeling restless or irritable when trying to cut back on betting
- Thinking about gambling even while doing other things
- Using money set aside for basic needs for gambling
- Borrowing money or selling belongings to fund gambling
- Hiding gambling habits from family or employers
- Gambling as a way to escape problems or negative feelings
- Personal relationships or work performance affected by gambling
- Continuing to gamble despite knowing it is causing financial or emotional problems
Answering "yes" to two or more of the above is an important signal that gambling may be having a negative impact on your life. Do not wait — contact the mbi88 support team via live chat or email to speak confidentially.
Tools We Provide
Self-Control Tools at mbi88
mbi88 provides several self-control tools that you can use at any time through your account or by contacting our customer service. These tools are designed to help you maintain full control over your betting activity.
Deposit Limit
Set a maximum deposit amount for a daily, weekly, or monthly period. Once the limit is reached, your account will not accept additional deposits until the period resets.
Loss Limit
Limit the amount you can lose in a single session or specified period. Once the loss limit is reached, play will stop automatically.
Session Time Limit
Set reminders or time limits so you do not play beyond your intended duration. Sessions that run too long often lead to poor decisions.
Temporary Break
Request a break of 24 hours, 7 days, or 30 days. During this period, your account cannot be used to play or make deposits.
A More Firm Step
Self-Exclusion
If you need a longer break or feel unable to control your gambling habits on your own, self-exclusion is the right option. This is a step we take seriously and will carry out without question.
Contact Customer Service
Contact the mbi88 support team via 24/7 live chat or email at [email protected]. State your intention to activate self-exclusion.
Choose an Exclusion Period
Choose a suitable period — 6 months, 1 year, or open-ended. We recommend a period long enough to give yourself meaningful time to recover.
Confirmation and Implementation
Our team will confirm the request and lock your account within a short time. Any account balance can be withdrawn in accordance with the stated terms.
Exclusion Period Cannot Be Shortened
Once self-exclusion is activated, it cannot be cancelled or shortened before the period ends. This is a mutual commitment between you and mbi88.
During the self-exclusion period, we will make efforts to block marketing communications to you. However, we also encourage you to block yourself from other gambling platforms and seek professional support if needed.
For Loved Ones
Support for Family and Friends
Problem gambling does not only affect the individual — it also impacts family, friends, and those around them. If you are concerned about someone close to you, here are some guidelines:
Speak calmly and without accusations. Express your concerns based on what you have observed — not assumptions. Avoid confrontations that may cause the person to become defensive and reject help.
Do not settle their gambling debts, as this only delays the problem rather than resolving it. Instead, encourage them to seek professional support and offer to accompany them through the process.
Take care of your own mental health too. Dealing with a family member's gambling issue can be emotionally draining. Seek support for yourself as well if needed.
We Are Here for You
mbi88 customer service is available 24/7 via live chat and email in Bahasa Melayu and English. Do not hesitate to contact us if you need help with self-control tools, exclusion, or simply want to talk.
FAQ
Questions About Responsible Gambling
Answers to the most frequently asked questions about responsible gambling policies and tools at mbi88.